Cancelation & Refund Policy
All online orders are final and non-refundable. We do not offer refunds/exchanges based on customer flavor preference. Due to the perishable & customizable nature of our products, The Lollipop Studio does not accept returns. If there is an issue with your order, please contact our Customer Service Team WITHIN 24 HOURS of when the package was received, and we will make every effort to make sure you are happy with your order. Shipping fees are non-refundable. For any reason, if you would like to cancel your order, please contact us within the first 3 hours of purchase. If an order has begun processing it is not eligible to be cancelled or postponed. The molds are eligible for refund however, you must return the item to us within 7 calendar days of the purchase. The item must maintain its original condition. If anything is unclear or you have more questions as well as the order cancellation or modification requests, please send us at email at email@example.com immediately. We will do our best to accommodate your needs!
Shipping & Processing
We ship nationwide orders on Monday through Friday. We do not ship during the holidays.
We kindly ask you to let us know when you need the lollipops by leaving a message to the “Notes to seller part” before you check out. Once your package has been shipped, you will receive and email with the tracking link. It may take couple of hours for your tracking number to appear in the USPS tracking system.
On average our shipping typically takes 2-3 days from the day the package is sent but can take longer during instances of high volume with the carrier. If you would like to place van international order please contact us at firstname.lastname@example.org
Shipments can only be delivered to a street address within the United States, or a PO Box.
The Lollipop Studio is not responsible for delays in delivery times due to incorrect or incomplete addresses. If you notice that there is a mistake with your address and your package has already been sent contact USPS and attempt and address change, or request that the package be held for pick up as we cannot change an address once the package has been sent.
Shipments that are returned due to incorrect information will be subject to a reshipment charge aligned with product quantity.
We are not responsible in the event the business is closed or if the recipient is not available to receive the package when delivered.
We cannot be responsible for theft or damage to packages left outdoors resulting from a delivery where no one is able to receive the package.
Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates, if we see that these delays may be possible, we will contact you to change/discuss your order.
If your package says that it has been delivered but is not at your delivery address, please contact USPS directly at: 1 (800) 275-8777 with your tracking number so that they may help you locate the package. We do not have any extra information on the whereabouts of your package.
For other shipping or tracking questions once a package is in transit, please contact USPS directly at 1 (800) 275-8777
We at The Lollipop Studio prepare our lollipops freshly after receiving order. All deliveries are sent using 2-3 days priority service, and the lollipops are wrapped with multiple layers of bubble wrap inside a hard cardboard USPS Priority Mailboxes to make sure you receive them intact.